| Solutions to Grow Subscribers, Reduce Churn and Increase ARPU |
Rapidly evolving technologies and rising consumerism have created both opportunities and challenges for the communications industry. Globalization, de-regulation, mergers and acquisitions have flattened the playing field but introduced a new set of agile and resourceful players. Telephone, cable, wireless, satellite and broadband communications companies are competing for customer mind-share and share-of-wallet.
To prosper in this marketplace leading communications companies must introduce innovative products and services to support their customers’ dynamic requirements. Companies that take advantage of the convergence of voice, data and video will succeed not only in attracting the most loyal customers but also create new revenue opportunities for their businesses. |
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| Communications Solutions |
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| TRG Customer Solutions provides outsourcing and customer management solutions to leading telecommunications companies to overcome these challenges and support their domain-specific business needs. Our global work in this industry vertical is designed to support customers, generate new revenue openings, unveil latent profit opportunities and provide actionable business intelligence. We support our high-touch, high-value capabilities with a globally redundant infrastructure. |
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| Wireless |
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| General Inquiries |
| Account Activation |
| Billing Inquiries |
| Technical Support |
| Customer Win-back |
| Loyalty Programs |
| Lead Generation |
| Returns/Refurbishment |
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| Wire Line |
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| Account Activation |
| Account Management |
| Billing Inquiries |
| Technical Support |
| Installation Services |
| On-site Support |
| Adds/Moves/Changes |
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| Bundled Packages |
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| General Inquiries |
| Account Management |
| Product Support |
| Installation Services |
| Technical Support |
| On-site Support |
| Upgrade/Downgrade |
| Billing Inquiries |
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| Case Study Communications |
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| In a strategic co-sourcing partnership, a leading telecommunications company ‘re-badged’ its contact center operations to TRG Customer Solutions to improve customer retention and reduce operating costs. |
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