Customer Solutions  
Customer Lifecycle
Teleservices
Customer Care
Sales and Marketing
Technical Support
IVR
Email and Chat Support
Fulfillment Services
Back Office Solutions
 
Sales and Marketing
Our contact centers are the central touch point with your biggest revenue generators – your customers – and our capabilities have been developed to take advantage of this often ‘hidden’ channel for your business. Our sales and marketing solutions go beyond generating new leads and expanding your customer base; we focus on strategies that maximize customer profitability at the same time. By supporting your sales and marketing needs, we help improve the efficiency of your overall sales process and lower your total cost of acquisition. We offer both inbound and outbound sales-centric services.

Our sales and marketing programs operate 24 x 7 and offer inbound support through telephone, fax, email and live chat. Multi-lingual support in English, French, Spanish, Mandarin, Cantonese, and Hindi is available.
 
 
 
Our Sales and Marketing Services
Telemarketing

Order taking and processing
Lead qualification
Appointment setting
Direct Response TV (DRTV)
Product information requests
Application processing
Subscription renewals
Up-sell and cross-sell