| Meeting Commercial Objectives in a Cost-Sensitive Marketplace |
The emergence of low-cost providers and new booking channels is creating both price pressures and disintermediation in the travel and hospitality industry. In the current environment, the decline in disposable income and unstable (and high) fuel prices are dual shocks that the sector has had to endure at the expense of balance sheets and profitability, and high fixed costs only exacerbate the challenges for the industry.
Managing costs and operational efficiency (occupancy and load factors) should be critical organizational goals but equally important is the ability to acquire new customers, promote loyalty, and maximize profitable behavior. |
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| Solutions for the Travel and Hospitality Industry |
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| TRG Customer Solutions is an experienced partner to the travel and hospitality sector. Our tenured and highly trained customer associates excel at providing personalized customer care services, and our domain experts work with you to translate your value proposition into highly profitable sales opportunities through target up-selling and cross-selling campaigns. Our range of solutions for the sector include: |
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| Customer Care |
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| Reservation Handling |
| General Inquiries |
| Helpdesk Support |
| Email/Chat Support |
| Complaint Resolution |
| Transaction Processing |
| Billing Support |
| Locater Services |
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| Sales and Marketing |
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| Loyalty Programs |
| Telemarketing |
| Product Promotions |
| Customer Surveys |
| Customer Acquisition |
| Brochure Fulfillment |
| Up-Sell/Cross-Sell |
| Self-Service Sales |
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| Types of Clients We Serve |
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Arlines |
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Hotels |
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Travel Agencies |
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Online Travel Agencies |
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Cruise Line Carriers |
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Rental Car Companies |
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